Vice President of Customer Delivery

Vice President, Customer Delivery The Vice President of Customer Delivery will oversee customer implementation, onboarding, adoption, and ongoing delivery while building a scalable delivery organization. This executive will lead an existing team, strengthen customer relationships, drive organizational change, and coordinate across internal departments to improve retention and long-term business performance. Key responsibilities include overseeing customer implementation, developing scalable processes, leading complex implementations, guiding customer leadership teams, building strong relationships, leading the customer success team, coordinating across departments, establishing performance metrics, improving customer retention, and personally managing complex customer challenges. Qualifications include proven senior-level leadership experience, previous consulting or technology deployment experience, demonstrated ability to manage complex implementations, experience supporting procurement or introducing specialized software, documented success in improving customer retention, experience developing delivery operations, exceptional communication and leadership capabilities, strong initiative and judgment, and alignment with the organization's broader mission. Work environment and travel: This position is preferably based in Austin, Texas, with a minimum of three in-office days per week for local employees. Remote candidates may be considered but must be willing to travel up to 50% to company offices, customer locations, and relevant events.