virtual vocationsNew York, NY
Manager of Digital Care Coordination
Manager of Digital Care Coordination
Manager of Digital Care Coordination
virtual vocationsNew York, NY
3 days ago
Medical and Health Services ManagersComputer and Information Systems ManagersFirst-Line Supervisors of All Other Tactical Operations Specialists
Apply for this role →Leading a team of Digital Care Coordinators, the full-time Manager of Digital Care Coordination will oversee the MyDevoted inbound chat message queue, ensuring timely and accurate member responses while driving operational performance and team development in a remote setting.
Key responsibilities:
Lead, coach, and develop a team of Digital Care Coordinators, fostering a service-oriented culture
Manage daily operations of the MyDevoted chat queue, monitoring performance metrics and member experience
Analyze operational data to forecast needs, refine workflows, and implement continuous improvement initiativesRequired qualifications 4+ years of experience in service, contact center, digital support, or healthcare operations
1-2+ years of people leadership experience managing front-line teams
Experience managing digital support channels, preferably in healthcare
Proficient in using data for operational analysis and modeling
Familiarity with Medicare Advantage and member-facing healthcare workflows
Also on the board Same function, level within a rung
Level
Manager
Location
New York, NY
Occupation
Medical and Health Services Managers
Industry
Services for the Elderly and Persons with Disabilities
Posted
3 days ago