Ultrasound Field Service Engineer

Requirements: Why Join Esaote? At Esaote, we don’t just manufacture advanced medical imaging technology—we empower healthcare professionals to deliver exceptional patient care. As an Ultrasound Field Service Engineer, you will enjoy the independence of a home-based role backed by the stability of a global industry leader. Company-Provided Vehicle: Drive a fully maintained company vehicle, plus complete mobile office setup (laptop, phone, specialized tools).Work-Life Autonomy: Manage your own daily schedule in a home-based remote position. Total Compensation & Rewards: Competitive base salary, annual performance bonus opportunities, comprehensive health benefits, and a 401(k) match. Elite Manufacturer Training: Receive ongoing, hands-on technical training directly from our factory specialists to stay ahead of the technology curve. Defined Career Pathways: We intentionally promote from within, offering clear trajectories into Senior Field Service, Technical Support, or Service Leadership roles. Purpose-Driven Work: See the immediate impact of your technical skills on patient care across hospitals, private clinics, and premier healthcare facilities.

What You'll Do: As our primary regional technical expert, you will build trusted relationships with clinical personnel by keeping life-saving ultrasound equipment running at peak performance. You will own the service life cycle across your territory—from deployment to emergency troubleshooting.

Key Responsibilities: Technical Excellence: Install, maintain, troubleshoot, and repair advanced Esaote ultrasound imaging systems. Proactive Maintenance: Perform scheduled preventive maintenance, equipment calibrations, and rigorous safety inspections. Complex Diagnostics: Isolate and resolve complex electronic, mechanical, and software-related issues. Customer Advocacy: Act as the first line of technical support, responding promptly to service requests to minimize clinical downtime. Operational Accuracy: Maintain thorough documentation of service histories, digital records, and active parts inventory. Cross-Functional Collaboration: Partner closely with Technical Support, Applications, and Sales teams to champion an uncompromised customer experience. Industry Representation: Support localized equipment demonstrations, clinical events, and trade shows.

Who You Are: You are an analytical problem-solver who takes pride in high-stakes technical execution and enjoys the freedom of managing a regional territory.

Education: Associate degree in Electronics, Biomedical Equipment Technology, Engineering Technology, or a related technical discipline. Equivalent military technical training and experience is highly valued. Technical Aptitude: Proven experience troubleshooting complex electronic, electromechanical, or computer-based network systems. Tool Proficiency: Ability to interpret electrical schematics and operate standard diagnostic test equipment (e.g., digital multimeters, oscilloscopes).Territory Mobility: Valid driver’s license with an acceptable driving record, and the flexibility to travel extensively across the regional territory, including overnight stays as required. Soft Skills: Exceptional communication, organization, and customer-service skills to comfortably interface with doctors, sonographers, and hospital administrators.

Preferred Qualifications: Imaging Experience: Previous experience servicing diagnostic ultrasound, medical imaging, or complex biomedical hardware. Clinical Exposure: Experience working directly within active hospital environments, clinics, or physician offices. Military Background: Specialized military electronics training (e.g., avionics, radar, sonar, communications, or nuclear maintenance).