Executive Director, Enterprise Experience Planning and Integration

The work: set governance and shared metrics for patient and customer journeys, from clinical trial through adherence. Support priority launches, with emphasis on rare and specialty conditions. Align leaders across functions on one experience plan. They want a bachelor's degree, MS or MBA preferred, 10 or more years orchestrating customer journeys, and 5 years using data, CRM, and personalization to improve them. Cash incentive, with equity depending on level. Apply on the Novartis careers site. Advisory5 sourced and vetted this listing from the open market.