careerarcBel Air, MD
Agent Experience Architect
Agent Experience Architect
Agent Experience Architect
careerarcBel Air, MD
yesterday
Furniture RetailersAll Other Home Furnishings RetailersAdministrative Management and General Management Consulting Services
Apply for this role →Bob's Discount Furniture is seeking an Agent Experience Specialist to partner with Customer Support and other departments to enhance the agent and customer experience. You will analyze trends, map processes, and implement tool and training improvements to boost FCR, NPS, and overall productivity.
The role emphasizes cross-functional collaboration, data-driven decision making, and advocacy for frontline agents, with a focus on scalable solutions and continuous improvement.
Also on the board Same function, level within a rung
Level
Senior
Location
Bel Air, MD
Occupation
Customer Service Representatives
Industry
Furniture Retailers
Posted
yesterday