Senior Customer Specialist II

Guide customers through the car buying and selling process, including appraisals, test drives, and financing applications. Coordinate store workflow, mentor associates, support sales goals and operations, and complete vehicle assessments and administrative tasks. Guide customers through appraisals, test drives, financing applications, and vehicle transactions. Delegate tasks and direct store workflow, resolving customer concerns. Train and mentor associates. Support sales goals and operational standards. Provide management coverage by opening and closing the store as needed. Complete inventory reconciliation, paperwork audits, payment management, and vehicle condition assessments. Vehicle appraisal Test drive facilitation Financing applications Retail sales Customer service Workflow delegation Sales goal execution Inventory reconciliation Paperwork auditing Vehicle condition assessment Paid Sick Leave Paid Time Off Holiday Pay Valid driver's license