Practice Operator

Triangle, MSO, part of the Everleap Fertility family, network of state-of-the-art fertility practices in the United States, is currently seeking a Practice Operator to join our Raleigh, North Carolina practice! We are bringing dreams to life through cutting-edge innovation and individualized care, for a healthier future. Are you a natural leader with hands-on experience running a healthcare business? Do you thrive in leading high performing teams that deliver a differentiated patient experience? We’re looking for someone like you to lead one of our practices providing world-class fertility care to a patient community. The Practice Operator serves as the senior leader, accountable for the day-to-day operations of multiple clinics across three strategic pillars: culture, operations and financial performance. The Practice Operator coaches and develops the next generation of leaders, preparing teammates for future growth in partnership with their clinical dyad partner. This position is responsible for driving operational execution across hub and satellite clinic locations (where applicable) in a localized state geography, enabling discipline and consistency in the way care is delivered to our patients. They will achieve those results through actions including: actively coaching and developing their team, instilling clinic operation excellence and have strong analytical skills. This role will need to successfully engage with senior leaders of the company to accurately reflect performance while working in a matrixed environment of support resources. Essential Functions and Accountabilities: Employs a ‘servant leadership’ mindset in collaboration with a clinical dyad partner; develops and coaches all team members Take full ownership in delivering a differentiated patient experience – to increase access to care and decrease time to treatment for patients who trust us as their place of care Understand and act on key financial drivers such as EBITDA, visit completion and service mix Collaborate with clinical dyad partner and finance to identify and implement strategies to increase care completion to the designated community Deliver proactive scheduling, teammate optimization to support all patients in meeting their care needs Hire, develop, retain high-performing teams by leading effective onboarding and coaching programs for new teammates Conduct regular rounding, performance check-ins to foster a connected and motivated team to improve performance Provide the overall leadership to the clinic to assure all team members (1) have a clear sense of their role, (2) know the results expected, (3) understand and accomplish what is required to achieve Practice goals and objectives, (4) know how well the Practice is performing, and (5) are motivated to achieve and continuously improve results. Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals, and recognizes and rewards individuals for their unique contributions. Leads people, coordinates and inspires the team and achieves results under challenging circumstances Understands competitive healthcare environment and utilizes insight to proactively surface opportunities to ensure Company exceeds service levels of others Is accountable to personally set the example for demonstrating Company values and fosters a culture where Company values are displayed and adhered to staff members Ensures tasks performed of all positions at the practice locations are aligned with companywide standards Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records Provides extraordinary customer service to all internal and external customers (including patients and other team members) Monitors office communication and performance to ensure that the full team operate in an efficient, accurate and customer-focused manner. Comfort patients by anticipating patients’ anxieties and answering patients’ questions and addresses and resolves all customer-service or team member issues. Applies a bias towards root cause in operational problem solving, seeking to improve people, process and systems before increasing costs and complexity