Sell Side Account Manager - OMS/PMS/EMS/Risk

Key Responsibilities: Own the client relationship. Serve as the senior point of contact for a portfolio of sell-side accounts, including trading desks, operations, technology, and risk stakeholders. Drive retention and growth. Own renewals, identify upsell and cross-sell opportunities (new modules, asset classes, regions, user seats), and maintain account plans and revenue forecasts. Run the cadence. Lead regular business reviews, usage and health reviews, and executive check-ins. Track adoption, incident history, and satisfaction metrics. Coordinate escalations. Act as the client advocate during production incidents and critical issues. Partner with Support and Engineering, communicate status clearly, and follow through on root cause and remediation. Manage commercial terms. Work with Sales, Legal, and Finance on contract amendments, pricing, order forms, and renewals. Be the voice of the client. Translate sell-side needs (market structure changes, regulatory-driven workflow changes, new venues and protocols) into clear input for Product. Manage onboarding and change. Coordinate with Professional Services on implementations, upgrades, migrations, and go-lives. Maintain CRM hygiene. Keep account data, opportunities, and contacts accurate and current.