remoteMillbrae, CA
Head of Remote Customer Service (Scale-Up)
Head of Remote Customer Service (Scale-Up)
Head of Remote Customer Service (Scale-Up)
remoteMillbrae, CA
yesterday
Customer Service RepresentativesFirst-Line Supervisors of Personal Service WorkersPersonal Service Managers, All Other
Couriers and Express Delivery ServicesLocal Messengers and Local DeliveryAll Other Support Activities for Transportation
Apply for this role (opens in a new tab)ParcelHero, a remote-first, fast-scaling logistics tech company, seeks a Senior Customer Service Leader to manage a 50-strong remote team and own customer experience initiatives across CX, QA, product and technology. You will drive metrics, feedback loops and process automation to deliver exceptional service for consumers and B2B clients worldwide. You're a proven leader with 10+ years in customer service and 7+ years in management, thriving in a high-volume, fast-paced environment.
Also on the board Same function, level within a rung
Level
Manager
Location
Millbrae, CA
Occupation
Customer Service Representatives
Industry
Couriers and Express Delivery Services
Posted
yesterday