virtual vocationsNew York, NY
Licensed Workforce Operations Manager
Licensed Workforce Operations Manager
Licensed Workforce Operations Manager
virtual vocationsNew York, NY
4 days ago
Social and Community Service ManagersGeneral and Operations ManagersMedical and Health Services Managers
Outpatient Mental Health and Substance Abuse CentersOther Individual and Family ServicesOffices of Mental Health Practitioners
Apply for this role (opens in a new tab)Leading workforce management and service operations for the National Maternal Mental Health Hotline, the full-time Licensed Workforce Operations Manager will oversee staffing models, training programs, and day-to-day service delivery in a remote environment.
Key responsibilities:
Administer staffing schedules and maintain the hotline's staffing model to ensure adequate coverage and performance
Own the training program for hotline staff, developing high-quality curriculum and ensuring effective delivery
Oversee daily operations of the hotline service, providing support and guidance to the Services team while ensuring 24/7 availabilityRequired qualificationsBachelor's degree in psychology, social work, healthcare administration, or a related field; Master's degree preferred
Active professional state/national licensure or certification in good standing
Five years of experience in workforce management or contact center operations, including two years in a supervisory role
Demonstrated experience in perinatal mental health service delivery and crisis line operations
Proficiency with contact center management platforms and strong analytical skills for workforce tracking
Also on the board Same function, level within a rung
Level
Senior
Location
New York, NY
Occupation
Social and Community Service Managers
Industry
Outpatient Mental Health and Substance Abuse Centers
Posted
4 days ago