Technical Representative

Our Culture: We are a team that prides ourselves on a culture that supports shared values of empowerment, accountability, drive, integrity, and respect. Our team shares a deep commitment to safety and collaboration. We offer a comprehensive benefits package to support your well-being and professional growth including medical, dental, vision, paid time off, life insurance, 401(K) plans with employer match, company provided Growth Participation Units (GPU) and so much more. Our GPU benefit is unique to the industry and encourages all employees to think like owners and receive future financial reward for contributions to business growth. Join our team to be part of a culture that encourages growth and development and celebrates our success.

Key Responsibilities: Independently resolves moderately complex aircraft engine and system component technical issues, supports product implementation activities, and provides advanced customer support. Collaborates with engineering, production, and QA teams to improve customer outcomes and support processes. Key Deliverables of the Position 1) Troubleshoot and resolve moderately complex aircraft system technical issues independently.2) Provide technical guidance and training to customers and junior team members.3) Support installations, configurations, and product rollouts.4) Collaborate with engineering, production, and QA teams on issue resolution.5) Analyze recurring technical issues and recommend improvements.6) Contribute to documentation, knowledge bases, and FAQs.7) Maintain timely and accurate case documentation and follow-up.

Education and Experience: Solid knowledge of HET company products, GA aircraft systems, and aircraft technical support processes Experience diagnosing and resolving moderately complex customer issues on piston and turbine powered GA aircraft. Associate's degree or equivalent technical background preferred 2–4 years of technical support, field service, or related experience with GA aircraft power systems and must hold current A&P certifications. A&P, IA preferred. Works under general supervision

Technical Competencies: 1) Intermediate technical troubleshooting 2) Product implementation support 3) Customer training and technical guidance 4) Cross-functional issue resolution 5) Support documentation and knowledge management 6) Technical communication and customer engagement 7) Ticketing and service systems 8) Product and systems knowledge

Proficient Computer Skills: Microsoft Office including Outlook, Word, Excel, and Power Point Excellent Communication Skills – both verbal and written Behavioral Competencies – Demonstrates behaviors consistent with our values 1) Thinks and acts like an ownero Uses company resources wisely & cost-effectivelyo Shows pride in the organization and a commitment to its long-term successo Takes full responsibility for their actionso Holds self to high standards of performance and integrity 2) Demonstrates high integrityo Consistently acts with honesty, transparency and high ethicso Makes decisions based on what is morally righto Owns their actions and holds self-accountable 3) Puts team above self; in it togethero Prioritizes team and company over personal gaino Collaborates with team members within the department and across all functions Contributes to a positive, inclusive work environment 4) Innovates and improveso Actively supports or initiates continuous improvement effortso Shares ideas and suggests solutions that enhance team or business performanceo Stays open to feedback and embraces changeso Demonstrates a bias towards action 5) Honors commitmentso Consistently follows through on project timelines, meeting and deliverableso Takes ownership for responsibilities and delivers resultso Makes and holds commitmento Communicates proactively when challenges arise and adjusts plans to stay on track Equal Opportunity Employer/Protected Veteran/Disability/E-Verify