Salesforce Maintenance & Operations Support

Salesforce Maintenance & Operations Support Client has Sales Force application projects as the base foundation layer for software development. The State of Michigan needs to provide day to day support for Salesforce projects that are in-flight and in production. Client has implemented a Center for Excellence for Sales Force applications. The CoE needs to provide day to day support, Salesforce maintenance and release management, and minor configuration changes. Knowledge with Salesforce as admin, and knowledge of 3rd party app exchange products is needed. This support role will work closely with the Salesforce release management support and the ALM tool which is eFTS Visual Studio On-line By Microsoft/Team Foundation Server. Generate and maintain metrics and dashboard reporting Generate and maintain the Salesforce "CoE Demand Intake Tool" tracking of project calls/needs Manage and service SOM agencies in the demand intake process Skills: Salesforce admin certification Knowledge of Ant scripts Knowledge of build automation tools (example eTFS, Jenkins etc.) Knowledge of salesforce projects and how they operate, iterate and release Experience with Salesforce orgs, environments (sandboxes) and 3rd party app exchange partners (common ones) Writing deployment of Salesforce configuration changes. Maintaining the Salesforce Demand Intake Process and tool for CoE Manage Dashboard reporting, in Salesforce and in SharePoint/Changepoint