Clerk-Arbitration

Location: Bordentown, NJ

Duration: 12+ months contract position with good chances of extension

Job Description: Review customer complaints and mechanic reports about vehicle condition. Advise customers of Auction policy and the complaint and arbitration process. Support the resolution of after-sale problems, such as issues with title, mileage, frame damage, etc. Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc. Promote the Auction and its services with customers to gain additional business including, but not limited to, post sale inspections. Assist with the review of customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines. Interface with all departments involved in the complaint including the fact finding and investigative phases. Assist with the screen and input all qualified vehicles for post-sale inspection. Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims. Perform basic data entry into the AS 400 computer system.