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Koch Davis
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Field Service Manager - NYC & Long Island, NY & Newark, NJ

Field Service Manager - NYC & Long Island, NY & Newark, NJ

olympusJersey City, NJ

4 days ago

First-Line Supervisors of Mechanics, Installers, and RepairersSales ManagersGeneral and Operations Managers
Electronic and Precision Equipment Repair and MaintenanceCommercial and Industrial Machinery and Equipment Repair and MaintenanceOffices of Physicians
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Overview: As Field Service Manager, you lead a team of Field Service Engineers and Trainers to meet revenue and service objectives across a defined region. You steer area service performance, optimize dispatch and customer satisfaction, and coordinate training resources. You will shape the service strategy, mentor engineers, and partner with Sales to achieve service goals. This role offers visibility into Olympus' mission to improve patient care through reliable medical technology. Compensation / Benefits Competitive salaries Annual bonus 401(k) with company match Medical, dental, vision Paid vacation and sick leave Paid parental leave and adoption assistance
Responsibilities:
  • Develop and implement Area strategies to meet service objectives
  • Lead and coach Field Service Engineers to achieve performance targets
  • Oversee field operations, dispatch, and coordination with Sales to satisfy customers
  • Manage training needs with Training Department and Field Service Trainers
  • Analyze performance data and trends to drive continuous improvement
  • Maintain area service records and ensure quality standards
  • Foster positive customer relationships and cross-functional collaboration
  • Provide feedback and recognition to staff and monitor progress toward objectives
Key requirements:
  • Bachelor in Electrical, Electronic, Biomedical, or Computer Science or Associates Degree with five years in a medical/electronics field
  • Valid driver's license
  • Ability to travel by car/plane
  • Adherence to credentialing requirements for customers/vendors
  • Complete annual bloodborne pathogen training, OR protocol training, and Hepatitis B vaccinationleadershipcoaching and developmentcommunicationfield service managementservice strategy and planningdata analytics and reporting

Also on the board Same function, level within a rung

Level

Manager

Location

Jersey City, NJ

Occupation

First-Line Supervisors of Mechanics, Installers, and Repairers

Industry

Electronic and Precision Equipment Repair and Maintenance

Posted

4 days ago

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