salesforceIndianapolis, IN
Customer Success Manager - Public Sector (MuleSoft)
Customer Success Manager - Public Sector (MuleSoft)
Apply for this role (opens in a new tab)Overview:
As a Customer Success Manager, you will ensure high-value customers using the Signature Success Plan achieve strong ROI with the MuleSoft Anypoint Platform. You act as a trusted advisor, aligning business and technical priorities with customer goals in public sector segments. You’ll guide adoption, manage stakeholders, and drive renewal and growth while partnering with Sales, Engineering, and Product teams. This office-flexible role combines strategic advisory with hands-on delivery in federal and/or state/local government contexts. Compensation / Benefits time off programs medical insurance dental insurance vision insurance mental health support paid parental leave
Responsibilities:
Single point of accountability for Signature deliverables, customer experience, renewal and expansion Coordinate all deliverables and oversee the Signature lifecycle Align business value and technical goals with the Signature offer Prioritize urgent work and leverage internal resources to increase effectiveness Develop and maintain executive-level relationships within customer IT and business leadership Act as trusted advisor, uncovering customer business challenges and applying solutions Partner with Sales, Engineering, and Product Management to solve problems and coordinate relationships Create client engagement plans and keep customer goals central to decisions Drive adoption of MuleSoft Anypoint Platform and share best practices Conduct enablement sessions and manage opportunity/case data, forecasting, and pipeline hygiene Monitor usage metrics and provide tailored release recommendations Identify underutilization of entitlements and ensure stability and throughput Serve as primary interface for major incidents and escalate complex questions to technical resources Apply product knowledge to diagnose issues and map platform features to customer roadmaps Support cross-functional collaboration to protect peak revenue
Key requirements:
3+ years in Customer Success or SaaS, with 3–4 years on MuleSoft Anypoint Platform MuleSoft Integration Associate and Developer certifications Strong consulting skills and ability to influence C-level conversations Excellent communication to translate technical concepts for diverse audiences Industry-relevant expertise with understanding API lifecycle and integration use cases Basic knowledge of REST APIs and API security Willingness to work in-office at least 3 days/week Mentorship-seeking and proactive learning attitude Communication Relationship-building Strategic thinking MuleSoft Anypoint Platform (Runtime Manager, API Manager, Exchange, Design Center) API lifecycle management and API-led connectivity REST APIs and API security
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Level
Manager
Location
Indianapolis, IN
Occupation
Customer Service Representatives
Industry
Computer Systems Design Services
Posted
today