EV Charger Technical Support Manager

Work Location: On-site only Fremont, California (No remote or hybrid options available)

What You'll Do: As Technical Support Manager, you'll lead our U.S. support operations for AC and DC charging solutions, ensuring customers stay powered and satisfied. You'll manage people, processes, and technology to keep uptime, and Charge Success Rate (CSR) high and issues resolved quickly. Lead & Inspire Manage a growing team of Support Technicians, Field Application Engineers (FAEs), and SLA partners. Own Performance Drive KPIs including uptime, case resolution time, and customer satisfaction. Customer Champion Be the escalation point for major accounts, ensuring every interaction reflects Zerova's commitment to service. Problem Solver Guide troubleshooting and root cause analysis, working with R&D to deliver continuous improvement. System Builder Optimize Salesforce Service Cloud workflows, reporting, and analytics. Trainer & Mentor Help to develop training for customers, partners, and your own team. Collaborator Partner with fleets, CPOs, OEMs, and CPMS providers to ensure smooth interoperability. Road Warrior (Sometimes) Travel up to 25% for site support, deployments, and training.

What We're Looking For: Bachelor's in Electrical Engineering, Electronics, or related field (or equivalent experience).5+ years in technical support, field service, or power electronics (2+ in leadership).Solid knowledge of AC/DC power systems, OCPP networking, and EVSE troubleshooting. Experience managing teams and third-party service providers. Proven ability to deliver on KPIs and SLAs. Salesforce Service Cloud or CRM experience a plus. Strong leadership, organizational, and communication skills. EVITP certification or EVSE manufacturer training a plus.

What We Offer: We believe people perform their best when they're supported at work and in life. Competitive salary + KPI-driven bonus program. Medical, dental, and vision coverage.401(k) with company contribution. PTO and paid company holidays. A culture of collaboration, transparency, and respect. A chance to lead with purpose in the fast-growing EV industry. Certification support & leadership training. Exposure to cutting-edge tools and a sustainability-focused mission. Be part of a global EVSE leader building its future U.S. operations. Make an impact. Lead with purpose. Grow your career while helping power a cleaner future.