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Front Desk & Membership Associate

Front Desk & Membership Associate

spenga ann arborAnn Arbor, MI

2 days ago

$15 - $20 / hr

Counter and Rental ClerksRetail SalespersonsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Fitness and Recreational Sports CentersAll Other Amusement and Recreation IndustriesSports and Recreation Instruction
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Job Description
Benefits:
  • Bonus based on performance
  • Flexible schedule
  • Opportunity for advancement
  • Employee discounts
  • Training & development
  • Be the welcoming face of SPENGA—and help our community grow.
  • Love connecting with people and being part of an energetic fitness environment? SPENGA Ann Arbor is looking for a friendly, motivated Front Desk & Membership Sales Associate to help members feel welcome and introduce new people to our studio.
  • You’ll be the first hello when someone walks through the door, a helpful resource for our members, and an important part of growing our membership. This is a hands-on customer service and sales role.
Location: SPENGA Ann Arbor
Schedule: Part-time, mornings and evening shifts available
Compensation: $15 - $20 / hr based on experience, commission bonuses, social media profit sharing Why join SPENGA?Connect with people: Get to know our members and help create a studio they look forward to visiting. Build your skills: Gain experience in membership sales, customer service, and day-to-day studio operations. Be part of a team: Work alongside instructors and studio leadership to create a welcoming, positive experience. Enjoy the energy: Spend your workday in a social, community-focused fitness environment. Additional earning opportunities: Commission bonuses reward you for bringing in new business and achieving high sales volume. Free employee membership so you can enjoy the workout, too.
What you’ll do:
  • Welcome and support our members
  • Greet members and guests, assist with check-in and class bookings, and answer questions about the studio.
  • Build relationships, learn members’ names, and help new visitors feel comfortable.
  • Handle routine member questions and concerns, involving studio leadership when needed.
  • Help grow our community
  • Introduce prospective members to SPENGA, explain membership options, and help them choose the right fit.
  • Follow up with interested guests and prospective members to encourage visits and membership sign-ups.
  • Sell memberships and retail products, and work toward studio sales and retention goals.
  • Participate in studio social media content to showcase the SPENGA experience and promote classes, events, and offers.
  • Keep the studio ready
  • Keep the front desk, retail area, and facility clean, organized, and welcoming.
  • Help set up and reset studio equipment before and after sessions.
  • Communicate with instructors and studio leadership to keep daily operations running smoothly.
  • What you’ll bring
  • A friendly, confident communication style and a genuine interest in helping people.
  • Comfort starting conversations, explaining options, and asking for the sale.
  • Reliability, punctuality, attention to detail, and the ability to stay organized during busy check-in periods.
  • Willingness to learn our memberships, studio systems, and SPENGA approach.
  • A team mindset and readiness to help wherever needed.
  • Customer service, retail, hospitality, or sales experience is a plus. Previous membership or fitness studio sales experience is especially helpful.
  • No personal training, spin, or yoga certification is required.
  • About SPENGASPENGA combines spin, strength, and yoga in one 60-minute workout. Our members come for the workout and stay for the community—and that experience starts at the front desk.
  • Ready to join the crew? Apply with your resume and availability. We’d love to hear why you’d be a great fit for our studio.

Also on the board Same function, level within a rung

Level

Entry

Salary

$15 - $20 / hr

Location

Ann Arbor, MI

Occupation

Counter and Rental Clerks

Industry

Fitness and Recreational Sports Centers

Posted

2 days ago

Apply for this role →