troy universityDothan, AL
Helpdesk Operator
Helpdesk Operator
Helpdesk Operator
troy universityDothan, AL
today
Computer User Support SpecialistsSwitchboard Operators, Including Answering ServiceTelephone Operators
Telemarketing Bureaus and Other Contact CentersComputer Facilities Management ServicesTelephone Answering Services
Apply for this role →Helpdesk OperatorThe Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications:
High school diploma or equivalentBasic computer knowledgeCustomer service skillsPreferred Qualifications: 1. Experience working as a helpdesk operatorWill this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? - NoWork Hours - Monday through Friday, 8:00-7:00 Saturday, 10:00-2:00 Sunday, 1:00-5:00 One weekend per monthList any hazardous conditions or physical demands required by this position - NADoes this position have supervisory responsibility? - No
Also on the board Same function, level within a rung
Level
Junior
Location
Dothan, AL
Occupation
Computer User Support Specialists
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today