Marketing Coordinator and Retail Operations

Job Details: Level: Experienced, Job Location: High School - Orange, CA 92867, Position Type: Full-time/ 12 months, Education Level: High School, Travel Percentage: Negligible, Job Shift: Day, Job Category: Education, POSITION SUMMARYThe Marketing Coordinator and Retail Operations position supports the mission of Orange Lutheran High School by overseeing day-to-day operations and the customer experience at Lancer Supply Co. (the school-operated retail store) while providing coordination and production support to the Marketing & Communications (MarCom) department. This position serves as the primary point of contact for the physical and online store, bringing retail knowledge and experience to inventory management, merchandising, product development, e-commerce, promotions, and customer service. The Marketing Coordinator and Retail Operations position also supports department-wide marketing initiatives through website updates, social media, print and digital production, content capture, project coordination, and other communication needs. Working collaboratively with the MarCom team and campus partners, this position requires strong organization, sound judgment, attention to detail, and the ability to manage multiple priorities in a dynamic school environment.

Maintain assigned areas of Orange Lutheran's websites, ensuring content is accurate, current, and consistent with institutional brand and communication standardsSupport social media publishing across main channels, including preparation and posting of approved content Assist with the creation and preparation of basic digital and print materials using established templates and brand standards Coordinate print-production needs, communicating with vendors, tracking timelines, and assisting with delivery and distribution Assist with departmental project workflows, calendars, deadlines, and organizational systems that support the work of MarComMaintain and organize digital assets, templates, marketing materials, and other departmental resources Identify outdated or inconsistent marketing materials and bring them forward for review Provide marketing and communications support for campus departments, including website updates, social media content, event promotion, print and digital materials, and special projects as assigned Assist with promotional support for select school events and initiatives in coordination with the MarCom team Serve as a MarCom resource for campus partners, helping ensure requests and materials align with Orange Lutheran's brand and communication standardsSupport digital platforms and media workflows as assigned and as departmental priorities require Provide general coordination and production support for MarCom projects as assigned by the Director of Marketing & Communications Retail Operations & Experience Serve as the primary point of contact for the store, overseeing day-to-day operations of the physical and online store and providing a welcoming, customer-focused experience for students, families, employees, alumni, and guests Manage inventory levels, product rotation, restocking, and reorder recommendations to maintain an appropriate and relevant merchandise assortment Coordinate merchandise purchasing and vendor relationships, ensuring products align with Orange Lutheran brand standards and retail goals Maintain the online store, ensuring product information, availability, pricing, imagery, and overall customer experience remain accurate and current Coordinate fulfillment, packaging, and delivery or pickup of online orders Lead visual merchandising efforts, including product displays, seasonal resets, signage, and overall store presentation Identify opportunities for new merchandise and product categories based on sales trends, customer interests, campus events, and seasonal needs Develop and execute store promotions tied to school events, seasons, spirit initiatives, and other campus opportunities Collaborate with the Marketing & Communications team to promote Lancer Supply Co merchandise through appropriate email, web, social media, and campus channels Maintain accurate retail records and coordinate sales reporting, inventory, and financial reconciliation with the Business Office Recommend improvements to the physical and online retail experience, including store layout, merchandising, packaging, checkout flow, and customer service Coordinate and provide direction to student workers and others supporting Lancer Supply Co operations, as applicable Must be available to work after-hours school events when neededADDITIONAL DUTIESSupport campus-wide communication needs and special projects as requested by the Director of Marketing & Communications Assist with mission-aligned storytelling across athletics, student life, and retail initiatives All other duties as assignedQUALIFICATIONSEducationHigh school diploma or equivalent required; bachelor's degree preferred ExperienceTwo or more years of retail experience preferred, with demonstrated experience in merchandising, inventory management, customer service, e-commerce, or retail operations Experience supporting marketing, communications, social media, digital content, or related functions preferred Experience in a school, nonprofit, or mission-driven environment is preferredKEY COMPETENCIESKnowledgeDemonstrated knowledge of retail operations, inventory management, merchandising, and customer service practices Understanding of e-commerce platforms and online retail operations (Square) Sound visual judgment and an understanding of brand consistency Familiarity with social media platforms and digital content practices Comfort learning and working within website content-management systems, project-management platforms, and other digital tools (FinalSite, Asana, etc.)Sound judgment and professionalism in customer interactions and public-facing communications Commitment to delivering a high-quality, brand-consistent customer experience

This job description is intended to provide a representative summary of the essential functions that will be required of positions given this title and should not be construed as a declaration of specific duties and responsibilities of any particular position. Employees will be assigned specific job-related duties through their hiring departments. Specific job-related duties assigned by hiring departments shall be consistent with the representative essential functions listed above and shall not be construed as expanding a particular position's role, scope, FLSA status, or grade.