Customer Experience and Membership Advisor

WHAT'S IN IT FOR YOU: THE PERKS!Compensation & Incentives

Supportive Culture: Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development: Enjoy access to training, coaching, and mentorship to grow your career.

Consistent Schedule: Our client operates Monday-Friday 8:00 AM to 8:00 PM EST, and Saturday/Sunday 8:30 AM to 5:00 PM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on our client's needs. A DAY IN THE LIFE

Required: 6+ months in a call-center experience 1+ year of sales experience 1+ year of customer service experience Retention, hospitality, and/or contact center experience preferred Strong communication and relationship-building skills Comfortable recommending products that create value for customers Goal-oriented with a positive, self-motivated attitude Strong computer and multitasking skills Self-discipline to thrive in a remote work environment Automotive knowledge or passion is a plus but not required Ability to navigate multiple computer systems Experience in a virtual desktop environment Distraction-free remote workspace High school diploma or GED

Preferred: Prior experience with Five9Ideal Candidate:

• You enjoy talking with people, uncovering customer needs, and helping them find solutions that make life easier. You balance outstanding service with a consultative approach and are motivated by achieving goals while creating a positive customer experience.
• Additional expectations:
• Demonstrates conviviality, a core value of our client. This is a passion for bringing people together to create the moments that matter.
• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre-employment steps:
• Internet speed test
• Background and drug screening
• Employment verification