Service Writer

Job Responsibilities: Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Maintains Service Department filing and records Updates customer profiles using equipment, hours, or other information from the customer work orders Assist in answering service phone calls Maintains accessories and supplies and prepares replacement orders May prepare Service Technician efficiency reports and other reports as needed May process warranty and/or product improvement claims including the computation of charges, submission and follow-up Other related duties as instructed by management Job Requirements Basic knowledge of accounting practices Ability to use standard desktop load applications such as Microsoft Office and internet functions Knowledge of office procedures General understanding of mechanical/technical terms is preferred Mechanically inclined High School Diploma or equivalent experience

Reports To: Service Manager / Site Manager Supervises: None BENEFITS: Free Life Insurance Policy 401(K) Matching Pet Insurance Paid Time Off Paid Holidays / Floating Holidays Dental Insurance Health Insurance Vision Insurance