Sales and Customer Service Manager

Who You Are: We're looking for a hands-on Sales & Customer Service Manager to lead our Wayland team and play a key role in driving growth, customer satisfaction, and operational excellence. If you enjoy leading people, solving problems, and making a visible impact on a growing manufacturing business, this is an opportunity to help shape both the customer experience and the future of our organization. In this role, you will be able to jump in and make an immediate impact. We are seeking a candidate who has: Bachelor's degree or equivalent experience. Five or more years of progressive experience in B2B sales, account management, business development, customer service leadership, or a related commercial role. Demonstrated experience managing customer relationships and contributing to revenue growth, pricing decisions, sales strategy, or business development. Prior leadership or supervisory experience. Effective organizational and time-management skills with the ability to manage multiple priorities. Working knowledge of order processing, pricing, and accounts receivable collections. Ability to analyze information, make sound decisions, and drive continuous improvement.

What You Will Do: This position combines leadership with direct customer engagement, giving you the opportunity to coach and develop a high-performing inside sales and customer service team while building strong customer relationships of your own. First and foremost, resonate with our mission, vision and values as an organization Manage customer relationships and drive growth by providing product expertise, managing key accounts, identifying sales opportunities, delivering outstanding service, and supporting the collection process. Manage and develop a team of customer service and inside sales representatives through coaching, support, and performance leadership Own the organization's customer and sales information systems, ensuring customer records, account activity, opportunities, and follow-up actions are accurate, current, and actionable Align sales and operations to ensure customer commitments are delivered efficiently while continuously improving order processing and service workflows Plan and execute customer engagement initiatives such as open houses, training events, product demonstrations, and promotions Lead proactive customer communications related to price changes, delivery updates, business operations, promotions, and customer engagement events Stay connected to the day-to-day business through hands-on customer interactions, including order entry, problem-solving, technical support, and product education Analyze sales performance, customer behavior, and industry trends to forecast demand and identify opportunities for business growth and market expansion

What You'll Get: Besides working with a great team in a stable and growing company, you'll receive a competitive base salary, and Competitive medical and dental insurance Life insurance and AD&D insurance 401(k) with a 3% company contribution Paid time off 6 paid company holidays Paid parental leave Equal Opportunity Employer