Escalated Mortgage Customer Resolution Specialist

Carrington Mortgage Holdings in Columbia, SC is seeking a Mortgage Customer Service Advocate to resolve escalated complaints across phone, email, and other channels, while ensuring compliance with applicable regulations. You will interface with customers, internal teams, and outside counsel, track cases, provide professional written responses, and help remediation efforts to prevent recurrence. The role offers an hourly pay range of $35.00–$40.00 plus an annual bonus.