Delivery Resolution Specialist - Customer Care & Retention

Sleep Number is seeking a Resolution Specialist to proactively manage complex delivery-related disruptions and customer issues following service execution. This role serves as the primary contact for recovery cases, coordinating with field technicians, logistics partners, and internal teams to retain relationships and prevent cancellations. You will execute defined recovery and retention processes with a high degree of customer care, professionalism, and attention to detail, including proactive