Remote Hygiene Recall Coordinator Remote

POSITION SUMMARY: The Remote Hygiene Recall Coordinator is the friendly, remote voice of Compassionate Dental Care, responsible for keeping the hygiene schedule full, keeping patients current on their preventive care, and reconnecting with patients who have fallen out of care to support the practice's growth. ABOUT COMPASSIONATE DENTAL CARE Compassionate Dental Care is a comprehensive family dental practice located in Lake in the Hills, Illinois, led by founder Dr. Timothy Stirneman, DDS, who has cared for local families for more than 30 years. The practice offers a full range of services under one roof, including preventive cleanings and exams, restorative and cosmetic dentistry, dental implants, periodontics, endodontics, orthodontics and Invisalign, same-day CEREC crowns, sedation, emergency care, and sleep apnea treatment. Compassionate Dental Care is built on comfort, trust, and compassion, taking the time to listen, explain every option clearly, and provide an atmosphere of continuous learning and mutual support where the team bands together to deliver the utmost care to every patient. SUCCESS LOOKS LIKEThe schedule fill rate is consistently 90% or greater, with cancellations and no-shows held to 8% or less and last-minute openings filled quickly from the waitlist. Recall compliance is 85% or greater, out-of-care patients are rebooked at or above the monthly goal, and 90% or more of appointments are confirmed 24 to 48 hours in advance. Every call outcome and referral source is documented with 100% accuracy, and patient satisfaction with the scheduling experience is 95% or greater. OBJECTIVESAnswer inbound calls and make outbound calls to schedule new patient appointments, routine cleanings, and recommended treatment. Manage the recall and continuing care system, proactively contacting patients who are due or overdue for hygiene and periodontal visits. Re-engage patients who have fallen out of care through calls, texts, and emails, using approved scripts and a warm, caring tone. Confirm upcoming appointments 24 to 48 hours in advance and manage cancellations and reschedules according to office policy to minimize schedule gaps. Maintain an efficiently filled schedule by managing a waitlist and filling last-minute openings. Coordinate with the clinical and front office teams to ensure the schedule reflects proper appointment lengths and provider availability. Communicate clearly and compassionately with patients about appointment details, arrival instructions, and office policies. Accurately document call outcomes, referral sources, and patient notes in Open Dental. Track and report weekly on recall compliance, schedule fill rate, re-engagement results, and call activity. Participate in daily huddles, weekly virtual meetings, and ongoing training to stay aligned with practice goals and core values. Support other front office priorities as needed when scheduled duties are complete, always putting patient care first.