Client Support & Scheduling Specialist

Position Type: Full-Time, Remote Location: Latin America Working Hours: U.S. Business HoursAt Pavago, one of our clients is hiring a highly organized and phone-confident Client Support & Scheduling Specialist to manage inbound leads, coordinate appointments, and support day-to-day operations. This is not a passive administrative role. You'll be one of the first points of contact for prospective clients, responsible for turning incoming interest into qualified, scheduled appointments. You'll own: Inbound and outbound calls Lead follow-upLead qualification Appointment setting Calendar coordinationCRM and pipeline management Client communication Administrative support If you're confident on the phone, highly responsive, and know how to keep leads moving through a scheduling pipeline, this role is a strong fit. Phone & Lead Management Handle inbound and outbound calls professionally and confidently Respond quickly to new leads and client inquiries Conduct consistent follow-up with prospects Qualify leads according to company criteria Understand prospect needs and guide conversations appropriately Move qualified prospects toward booked appointments Maintain professional communication throughout the client journey Ensure promising leads never go cold because of missed follow-upAppointment Setting & Calendar Coordination Own the scheduling process from initial interest through confirmed appointment. You'll: Schedule appointments between prospects and internal teams Coordinate availability across calendars Avoid double bookings and scheduling conflicts Send appointment confirmations and reminders Handle cancellations and rescheduling Follow up to improve appointment attendance Keep schedules organized and current Ensure qualified opportunities move efficiently through the pipelineCRM & Pipeline Management Maintain accurate and organized lead records inside the CRM.Document: Calls Prospect conversations Qualification notes Appointment details Follow-up requirements Lead status changes You'll also: Keep pipeline stages accurate and up to date Track leads requiring additional follow-upMaintain strong CRM hygiene Ensure internal teams have clear context before appointments Keep documentation structured and reliable Client Communication & Follow-UpCommunicate professionally through phone and email Answer routine questions and guide prospects through next steps Maintain responsive communication with active leads Re-engage prospects when appropriate Handle scheduling-related questions and changes Create a positive first impression of the business Administrative & Operational Support Support day-to-day administrative coordination Manage email follow-ups and operational communication Maintain organized digital records Update internal trackers and systems Coordinate with internal team members regarding appointments and leads Assist leadership with operational requests as needed Identify scheduling or workflow issues before they create problems Required Experience & SkillsBased in Latin America Fluent, professional English with a clear or neutral accent Strong and confident phone communication skills Experience in one or more of the following: Appointment setting Customer service SchedulingClient support Administrative coordination Experience using CRM systems Strong organizational and multitasking ability Excellent follow-up discipline Strong written communication skills Comfortable managing multiple leads and appointments simultaneously Comfortable working during U.S. business hours Ability to work independently with minimal supervision Reliable remote work setup and internet connection