axelon servicesBloomfield, CT
Customer Service Rep
$20 per hour
Apply →Customer Service Rep
Customer Service Rep
axelon servicesBloomfield, CT
8 days ago
$20 per hour
Customer Service RepresentativesInsurance Claims and Policy Processing ClerksHuman Resources Specialists
Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs)Telemarketing Bureaus and Other Contact CentersTemporary Help Services
Apply for this role →Job Title
Pay Rate: $20 per hour
Location: Hybrid - Bloomfield, CT
Responsibilities:
Handle, review, and administer Family & Medical Leave Act (FMLA) and/or Americans with Disabilities Act (ADA) claims in compliance with federal and state regulatory and/or company plan requirements. Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans to make initial claim decisions. Complete eligibility decisions during intake calls, gather pertinent data from employees or other supporting systems, and perform leave-ups as required, including recertification of health condition, intermittent claim tracking, and RTW confirmation. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.
Requirements:
High school diploma. Minimum one year of experience in Absence Management Claims. Experience with a strong customer satisfaction focus and attention to detail. Strong understanding of the ADA/AMS process and background as to what's required. Strong customer service skills are a must.
Preferred Skills:
Bachelor's degree. Minimum three years of FMLA/ADA claims knowledge of process and procedures.
Also on the board Same function, level within a rung
Level
Junior
Salary
$20 per hour
Location
Bloomfield, CT
Occupation
Customer Service Representatives
Industry
Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs)
Posted
8 days ago