jax diversified iiCaldwell, ID
Customer Success Project Manager
Customer Success Project Manager
Customer Success Project Manager
jax diversified iiCaldwell, ID
today
Project Management SpecialistsGeneral and Operations ManagersProduction, Planning, and Expediting Clerks
Process, Physical Distribution, and Logistics Consulting ServicesOther Management Consulting ServicesAdministrative Management and General Management Consulting Services
Apply for this role (opens in a new tab)Job Description
RESPONSIBILITIES: Position Summary: Project Management:
- Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships
- Maintain regular communication with customers to review forecasts, PO timelines, and open action items
- Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified
- Understand client goals, challenges, and priorities to ensure successful outcomes
- Support account growth, client retention, and high customer satisfaction
- Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations Forecasting & Execution:
- Track and monitor monthly forecasts for assigned accounts
- Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material Annual Pricing Review:
- Participate in the annual pricing review process by reassessing active SKUs within their account portfolioo This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance
- PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer Nonessential Functions/Demands:
- Other responsibilities as assigned by manager.
Requirements: Required
- Bachelor’s degree in Business, Project Management, Communications, or related field.
- 2–5 years of experience in client facing roles with responsibilities in project and/or account management.
- Strong organizational and multitasking skills with the ability to manage multiple clients at once.
- Excellent written and verbal communication skills.
- Ability to build strong relationships and collaborate effectively with internal and external partners.
- Proficiency in Google Sheets
- Excellent in Word, Excel & PowerPoint
- Strives in a fast-paced environment with tight deadlines. Preferred
- Experience in a manufacturing, packaging, supply chain, or production-focused environment.
- Knowledge of supply chain processes, material planning, or production scheduling.
Also on the board Same function, level within a rung
Level
Mid
Location
Caldwell, ID
Occupation
Project Management Specialists
Industry
Process, Physical Distribution, and Logistics Consulting Services
Posted
today