Technical Customer Success Manager New York City Apply ?

Customer Success Manager At least 3 years of customer success or strategic account management experience within a data-driven B2B SaaS company. Experience managing complex enterprise customers and working with stakeholders from individual contributors to C-level executives. Proven ownership of customer retention, churn prevention, adoption, and account growth. Strong commercial judgment and the ability to identify and develop expansion opportunities. The ability to analyze large data sets, extract actionable insights, and communicate a clear and compelling story through data. Strong presentation and communication skills, including experience leading executive-level conversations and business reviews. A technical and resourceful approach to problem-solving, with the ability to learn complex products and concepts quickly. Excellent organizational skills, attention to detail, and the ability to prioritize effectively across multiple enterprise accounts. Native-level English. Experience in fintech, payments, fraud, chargebacks, or eCommerce. Experience working with global merchants or other high-volume digital businesses. Familiarity with customer success platforms, CRM systems, and data visualization tools. The expected annual base salary range for this position is $130,000–$145,000 USD.401(k) retirement plan with company match. Health benefits. Commuter benefits. Weekly happy hours and team events. Additional employee benefits. We move quickly, collaborate across teams, and expect people to take ownership from problem to resolution. We build strong customer relationships through responsiveness, transparency, and measurable results. This is a full-time, hybrid position based in our New York City office, with four days a week in the office. If you're looking to take ownership of strategic enterprise relationships and directly influence customer retention and growth, we'd love to hear from you.