Lead Analyst

Tools: Splunk, Monitoring Dashboard, experience in performance support/KPIs, NOD support as and when needed. Having a good understanding of retail systems that includes shop and checkout experience and customer journey. Should be able to execute test cases and report the bug, or perform regression on business critical flows. Ability to perform and execute basic SQL query to check the SKUs for the products and customer account status, customer order status/return/trade-in/upgrade, etc. Knowledge of messaging queue, deep.io, etc. – good to have, though not mandatory. Should be very quick to understand the domain and application knowledge. Working with business and other domain teams. Ensure the right alignment of tickets in JIRA, per SLA requirements. Escalate critical/P1 issues to leadership. Working with onsite and offshore teams, having handover calls with them. Debugging in code is also expected, in Java/Springboot/Groovy and Angular. Any IDE (like Visual Studio/IntelliJ) should be good to have working knowledge.

Language: Java/Springboot, Python, Angular, React, Groovy.