Direct Hire Positions with American Electric Power (AEP) for Customer Operations Associates

Description: American Electric Power (AEP) is one of the largest electric utilities in the U.S. We are growing and we want YOU to grow with us! We are partnered with Inno Source to offer direct-hire, in-office positions—you will become an AEP employee on Day One! We offer a comprehensive training program, and our next class begins October 5th, 2026. The training will take place in-office at our Shreveport location and employees will work in-office for at least six months after training. The ability to begin working remotely after the six-month period is available based on performance. Are you a compassionate people-person who thrives on connecting with customers and resolving their issues with empathy? If so, we want to talk to you! As a Customer Operations Associate, you will play a crucial role in delivering exceptional service to our customers, ensuring their needs are met with care and efficiency.

Key Responsibilities: Interact with customers via phone to assist with inquiries and resolve issues. Provide accurate information regarding orders, billing, and other account management tasks. Demonstrate empathy and understanding in all customer interactions. Document customer interactions and follow up as necessary to ensure with team members and leadership to improve customer experience.

Education and Experience: Direct Hire Positions with American Electric Power (AEP) for Customer Operations Associates

Qualifications: Excellent communication and interpersonal skills. Continuous learner mindset. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment. Previous customer service experience is preferred but not required.

Starting Pay: $18/hour Location: Shreveport, LABenefits Available on Day One Include: Medical insurance Dental insurance Vision insurance Tuition assistance 401k and Pension Many more! This is more than just a job—it's a chance to build a career with a company that cares about you. If you're looking for a place where you can grow, make an impact, and be rewarded for your hard work, AEP is the place for you. Apply today and let's power a brighter future together!