Remote Service Coordinator

Location: Remote - USA

About Us: GreenLeaf Industries is a family-owned, ISO-certified custom plastic injection molding company based in Lenoir City, Tennessee. Since 1999, we’ve specialized in mission-critical, complex precision plastic components for automotive, tactical, and electronics industries. Our reputation is built on quality, reliability, and treating every customer like family. That’s where you come in.

The Role: As our Remote Service Coordinator, you’ll be the voice and backbone of our customer experience. You’ll coordinate service requests, keep production + customers aligned, and make sure every part we ship meets the GreenLeaf standard. This is a high-trust role for someone who thrives on organization, clear communication, and solving problems before they become problems.

What You’ll Do: Own the service workflow: Track, prioritize, and coordinate all customer service requests from quote to delivery confirmation- Customer communication: Be the main point of contact for clients in automotive, tactical, and electronics sectors. Provide clear updates on order status, lead times, and any technical questions- Bridge with production: Work daily with our Lenoir City plant team, QC, and engineering to align on schedules, specs, and solutions- Quality + compliance: Ensure service interactions reflect our ISO-certified processes. Document everything accurately- Issue resolution: Address concerns fast, escalate complex technical issues with full context, and follow through to closure- Reporting: Maintain CRM/records and send weekly service reports to leadership What You Bring-Good customer service, technical support, or operations coordination. Manufacturing/plastics experience is a plus- Strong communication skills — you can talk specs with an engineer and updates with a procurement manager- Detail-obsessed and organized. In precision molding, small details = big impact- Comfortable with ERP/CRM tools, Microsoft 365/Google Workspace, and ticketing systems- Self-driven for remote work: reliable internet, power backup, and proactive updates- Understanding of B2B service and confidentiality for mission-critical/tactical clients Why GreenLeaf? 1. Family culture: We’ve been family-owned for 25+ years. You won’t be “just a number” here2. Impact work: Your coordination helps build components used in vehicles, tactical gear, and electronics that matter3. Stability + growth: ISO-certified, established client base, and room to grow as we expand4. Remote flexibility: Work from home while supporting a US-based manufacturing team