Information Technology Service Management Consultant

Senior ServiceNow Developer/ CMDB/CSDM Bachelor’s and eight (8) years or more experience; Masters and six (6) years or more experience; or subsequent work experience. ● 6+ years of ServiceNow development skills with 6+ years of experience in an enterprise-level environment. ● Experience supporting the customization, administration, and configuration of the ServiceNow tool. ● Experience with Enterprise Architecture (formerly APM). ● Experience with HTML, Angular, and JavaScript. ● Experience with Service Catalog and Service Portal within ServiceNow. ● Experience with CMDB and CSDM. ● Experience with WSD and Now Assist modules. ● Functional knowledge of ITSM processes. ● Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration). ● Prior experience integrating ServiceNow with other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems. ● Ability to plan resource requirements from high level specifications. ● Strong communications skills and the ability to explain complex concepts in plain language.