Senior Retail POS Systems Engineer

Primary Responsibilities: Own and support enterprise retail POS applications, ensuring functionality, performance, and reliability. Troubleshoot complex POS application issues by analyzing end-to-end workflows, system dependencies, and integration points. Manage and support integrations between POS platforms and internal enterprise systems. Provide technical expertise in payment processing, payment integrations, and related POS functionality. Partner with payment providers and technology vendors to resolve issues, evaluate capabilities, and drive improvements. Support retail loyalty programs, customer incentives, promotions, and related POS functionality. Oversee and troubleshoot POS integrations with loss prevention technologies, including camera-based solutions. Evaluate POS platform capabilities and recommend enhancements, solutions, and process improvements. Collaborate with Infrastructure and other technical teams to ensure clear ownership of underlying infrastructure and application support responsibilities. Take ownership of technical issues, drive root-cause analysis, and ensure timely resolution. Serve as a senior technical resource and provide guidance to other team members.

Required Qualifications: Significant hands-on experience supporting and managing enterprise retail POS applications. Strong understanding of modern retail point-of-sale platforms and their underlying application architecture. Experience troubleshooting complex application issues beyond the user interface or first-level support. Strong understanding of POS integrations, APIs, data flows, and connectivity with internal enterprise systems. Solid experience with retail payment processing and payment-related integrations. Experience working directly with POS vendors, payment providers, and other technology partners. Knowledge of retail loyalty programs, incentives, promotions, and loss prevention functionality. Ability to take technical ownership, independently investigate issues, and drive solutions through resolution. Strong communication and collaboration skills, with the ability to work across application, infrastructure, and business teams.

Preferred Qualifications: Experience with multiple enterprise retail POS platforms. Experience with payment gateways, payment terminals, and payment processing integrations. Familiarity with camera-based loss prevention and retail security integrations. Experience supporting POS platforms within multi-location retail environments. Understanding of enterprise application integration architecture and related technologies.