Territory Sales Manager

Company Overview: Crossroads Pharmacy is a specialty pharmacy headquartered in Livingston, NJ. We serve a diverse set of specialty healthcare practices including Primary Care, Women's Health and Neurology. We are committed to improving medication management and patient outcomes through personalized service, innovative packaging, 24-hour pharmacy access, and close coordination with prescribers and insurance providers.

Role Summary: As the Territory Sales Manager (TSM), you will be the face of Pharmacy in your assigned territory, driving revenue growth by promoting our pharmacy services to healthcare practices and facilities within the territory. You will cultivate, grow and nurture relationships with healthcare providers ranging from Psychiatrists, Neurologists and OBGYN Doctors. A key component of the role involves managing the medication prior authorization process - working with prescribers, insurance, and our internal operations to ensure smooth onboarding and ongoing service.

Key Responsibilities: Business Development & Sales Identify, prospect, and develop new business opportunities in long-term care and behavioral health facilities across the territory. Present and demonstrate the value proposition of Apex's services (custom packaging, 24-hour pharmacy, prior auth support, etc.) to facility leadership, clinicians, and decision-makers. Build and maintain strong relationships with existing clients to expand service adoption (e.g., encouraging transitions, upsells, renewals). Collaborate with internal teams (operations, pharmacy, clinical) to develop tailored proposals, transition plans, and implementation strategies. Prior Authorization & Clinical Coordination Lead coordination between providers (prescribers), insurance companies, and Apex's pharmacy/clinical team to facilitate medication prior authorizations. Act as a liaison to streamline the prior authorization process and ensure timely approvals, minimizing delays in patient care. Educate prescribers and facility staff on prior authorization requirements, cost-containment strategies, and alternative therapies when appropriate. Work with the internal pharmacy team to ensure proper documentation, eMAR coordination, and ongoing compliance. Account Management & Client Success Serve as the primary point of contact for your facilities; anticipate needs, address concerns, and ensure high satisfaction. Monitor key performance metrics (e.g., refill rates, prior auth turnaround, service adoption) and proactively recommend improvements. Schedule regular check-ins, site visits, and business reviews with clients. Facilitate seamless transitions for facilities switching to Apex, working with the operations team to develop custom implementation plans. Market Intelligence & Strategy Track market trends, regulatory changes, competitive landscape, and payer dynamics in your territory. Provide insights and feedback to leadership to shape sales strategies, marketing initiatives, and service development. Attend industry conferences, networking events, and facility tours to increase Apex's visibility. Administrative & Reporting Duties Maintain a CRM with up-to-date pipeline, forecast, and activity records. Report on sales performance, territory growth, prior auth metrics, and client satisfaction. Develop territory plans and quarterly business reviews. Travel Regular travel within territory to meet with facilities, prescribers, and clients. Qualifications / Requirements Bachelor's degree preferred (Business, Healthcare, Life Sciences, or relevant field) Proven sales experience (ideally 3+ years), preferably in healthcare Excellent communication, negotiation, and presentation skills Strong organizational skills, ability to manage multiple accounts and priorities Self-motivated, goal-oriented, and comfortable working in a fast-growing, dynamic environment Ability to travel frequently within territory Proficiency in Microsoft Office, CRM systems, CoverMyMeds, and experience with reporting and forecasting Valid driver's license and reliable transportation Compensation & Benefits Competitive base salary 60k-70k Uncapped Commission / performance-based bonus structure Travel stipend and reimbursement for business travel Health, dental, and vision insurance 401(k) plan with 3-4% employer match Paid time off (PTO), including vacation, sick leave, and holidays Supportive, mission-driven culture focused on improving care for vulnerable populations Why Join Crossroads Pharmacy? Innovative Services Be part of a team that offers 24-hour pharmacy access, customized packaging, prior authorization assistance, and close clinical coordination. Growth Opportunity As a growing pharmacy in a niche market, there's room for advancement and leadership. Collaborative Team: Work cross-functionally with pharmacy operations, clinical staff, and leadership committed to delivering quality care. Flexible work from home options available.

Compensation: $55,000.00 - $70,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. At Azend Pharma, we bring together a team of experienced pharmacy consultants with over 50 years of independent pharmacy experience. We combine industry knowledge, innovation, and a personalized approach to deliver results that exceed expectations. We specialize in empowering pharmacies to reach new heights of success through comprehensive pharmacy management consulting services. Our mission is to pioneer a future where every patient receives exceptional care. Through the relentless pursuit of operational excellence, the integration of cutting-edge innovations, and a steadfast commitment to continuous advancement, we aspire to redefine the standard of healthcare excellence worldwide.