Customer Account Manager

As Customer Account Manager, you will be responsible for growing and supporting our client’s customer base across the Midwest. You will manage customer relationships, identify opportunities for service and equipment sales, and drive new business development within the folding cartoon and packaging industry. The ideal candidate combines strong customer service and business development skills with technical aptitude and experience in industrial equipment or manufacturing sales. This role requires exceptional Customer focus, technical curiosity, and proven success in capital equipment sales or the willingness to fully develop into an equipment sales role. The position requires approximately 50-70% travel throughout the assigned focus territory and beyond. The Midwest territory includes Wisconsin, Minnesota, Iowa, Missouri, Illinois, Indiana, Ohio, and Michigan, but may expand beyond these states depending on need. Primary Objective Drive Customer Satisfaction and Revenue growth by: Expanding relationships within existing accounts and identifying capital equipment opportunities in new accounts early in the buying cycle. Penetrating and developing new target accounts and product applications Achieving financial targets with respect to order intake and profitability Monitor the carton board market across the US and Canada, identifying trends, opportunities and emerging customer needs; track competitor activities, anticipate market shifts and trends and recommend proactive actions to stay ahead in the market.