hcl technologiesEast Lansing, MI
Sr Administrator (Support & Operations)
Sr Administrator (Support & Operations)
Sr Administrator (Support & Operations)
hcl technologiesEast Lansing, MI
yesterday
Network and Computer Systems AdministratorsComputer User Support SpecialistsSecretaries and Administrative Assistants, Except Legal, Medical, and Executive
Office Administrative ServicesComputer Systems Design ServicesAdministrative Management and General Management Consulting Services
Apply for this role (opens in a new tab)Maximum Salary (US): 119000 Minimum Salary (US): 82000 Job Summary To offer advanced technical support, troubleshooting and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities:
To adhere to quality standards, regulatory requirements and company policies.
To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
To ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.
Skill Requirements null Other Requirements null
Also on the board Same function, level within a rung
Level
Senior
Location
East Lansing, MI
Occupation
Network and Computer Systems Administrators
Industry
Office Administrative Services
Posted
yesterday