autofitHouston, TX
CUSTOMER SERVICE
Customer Service / Sales Associate
Employer: Auto Fit USA LLC
Department: Sales
Reports To: Sales Manager
Customer Service Duties and Responsibilities:
- Providing a superior customer service experience to all walk-in contact and phone contact customers
- Generates and develops new business to meet specified production goals.
- Maintains and nurtures existing client relationships.
- Responds to all inquiries and requests in a timely and professional manner.
- Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
- Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
- Performs other related duties as assigned by management.
- Accurately process customer orders, returns, and exchanges using the company's POS and sales systems.
- Assist in maintaining an organized, clean, and welcoming sales floor environment.
- Support and collaborate with fellow sales associates and warehouse staff to ensure smooth customer transactions.
Customer Service Qualifications:
- High School Diploma/GED equivalent required.
- Bilingual, in English, and Spanish.
- Customer service background.
- Prior automotive experience and knowledge of automotive parts preferred.
- Must be a self-starter and proactive.
- Commitment to excellence and high standards.
- Excellent written and verbal communication skills.
- Good judgment with the ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Strong organizational skills; able to manage priorities and workflow.
- Proficient in Microsoft Office.
- Customer Service Training & Development:
- Participate in periodic product knowledge or customer service training as assigned.
- Support the onboarding and training of new employees when delegated by management.
- Maintain a continuous learning mindset to improve sales performance and customer satisfaction.
Customer Service Physical Demands and Work Environment:
- Occasionally required to stand and walk
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Continually required to talk or hear
- Continually utilize visual acuity to use a keyboard
- Occasionally required to lift/push/carry items up to 50 pounds
- Customer Service Job Type:
Full-time
CommissionCustomer Service Schedule:
Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PMRequire working some Saturdays.
Customer Service Pay:
Hourly wage and commission
Customer Service Benefits:
- Dental, Medical, & Vision Insurance
- Short & Long Term Disability Insurance
- Accidental, Critical Illness, & Hospital Indemnity Insurance
- Term Life Insurance 401KPaid Time OffEmployee Discount
Also on the board Same function, level within a rung
Level
Entry
Location
Houston, TX
Occupation
Customer Service Representatives
Industry
Automotive Parts and Accessories Retailers
Posted
17 days ago