Director of Sales & Operational Planning

Salary Range: $180,000.00 To $220,000.00 Annually Key Responsibilities Demand and Capacity Planning Own development and continuous improvement of demand forecasting models across customer segments, instrument types, and service categories Deliver and maintain rolling demand and capacity outlooks: Short-term Medium-term Long-term Incorporate seasonality, growth trends, and customer behavior into forecasts Develop and refine capacity planning frameworks incorporating technician availability, specialization constraints, service standards, and geographic considerations Identify structural gaps between demand and capacity and drive system-level recommendations (hiring, cross‑training, process changes, capacity rebalancing)Efficiency and Productivity Modeling Own analysis of TAT variability and its systemic drivers Drive initiatives that improve on-time delivery and predictability Turnaround Time Predictability Build and own scenario models to support: Cross‑training strategies Workload balancing across sites Capacity expansion and efficiency improvement scenarios Translate complex analysis into clear, actionable recommendations for leadership Cross‑Functional Planning and Alignment Own and drive structured demand and capacity review Continuously improve planning processes, tools, and data quality Qualifications 7-15 years of progressive experience in operations planning, supply chain management, industrial engineering, or capacity management. Strong systems thinking and analytical rigor Experience in multi‑site or distributed operations. Demonstrated ability to design and build systems (not just analyze them)Proven ability to influence across functions Can operate on a daily, weekly and monthly cadence High ownership mindset with willingness to be deeply hands‑on Strong executive communication and presentation skills with the ability to influence senior leadership. Proven analytical problem‑solving skills and a data‑driven decision‑making mindset. Advanced proficiency in Excel and modeling required; experience with Power BI or similar tools preferred Education Bachelor’s degree in Engineering, Supply Chain, Finance, Business, or a related field required. MBA or advanced degree preferred. Primarily office-based environment with periodic travel to operational sites as needed.