vca animal hospitalsMadison, NJ
Client Service Representative
$18–$22/hour
Apply (opens in a new tab)Client Service Representative
Client Service Representative
vca animal hospitalsMadison, NJ
yesterday
$18–$22/hour
Veterinary Assistants and Laboratory Animal CaretakersReceptionists and Information ClerksCustomer Service Representatives
Apply for this role (opens in a new tab)Part-Time Client Service RepresentativeVCA Madison Animal Hospital – Madison, NJ Weekend Availability Required Starting Pay: $18–$22/hourVCA Madison Animal Hospital is looking for a friendly, dependable, and motivated Part-Time Client Service Representative (CSR) to join our team! Our CSRs are often the first and last people our clients interact with, so we are looking for someone who can provide excellent customer service while helping keep a busy veterinary hospital organized and running smoothly. This is a part-time position with weekend availability required. Applicants should also be comfortable with a flexible schedule that may include evenings and some holidays.
What You'll Do:
As a CSR, you will help create a welcoming and positive experience for both our clients and their pets.
Responsibilities include:
- Greeting clients and pets and helping direct them throughout the hospital
- Answering incoming phone calls in a friendly, professional, and timely manner
- Scheduling and confirming appointments
- Making outbound calls for follow-ups, reminders, and prospective clients
- Checking clients in and out and processing payments
- Presenting and explaining fees and available services
- Helping clients obtain medications, prescriptions, products, and services
- Answering general questions about pet care, including topics such as flea and tick prevention, heartworm prevention, housebreaking, and other non-medical needs
- Managing medical records, charts, reports, and correspondence
- Communicating closely with doctors, technicians, assistants, and fellow CSRs to keep the day moving smoothly
What We're Looking For:
We are looking for someone who is comfortable working in a fast-paced, team-focused environment and genuinely enjoys helping people.
Qualified candidates should have:
- At least 1 year of customer service experience
- High School Diploma/GED or equivalent
- Excellent communication and listening skills
- Strong customer service and problem-solving skills
- Compassion for both pets and people
- The ability to stay calm, organized, and professional during busy or emotional situations
- Good judgment and decision-making skills
- The ability to learn new information, systems, and hospital procedures
- Basic proficiency with Microsoft Office
- Dependability and strong attendance
- Weekend availability – required
- Flexibility to work some evenings and holidays as needed
Veterinary or medical reception experience is a plus, but we are happy to consider candidates with strong customer service backgrounds who are excited to learn veterinary medicine.
Physical Requirements:
This position may require the ability to lift up to 40 lbs. Team members may also be exposed to normal veterinary hospital conditions including animal hair, allergies, contagious diseases, loud noises, odors, animal waste, scratches, and bites. Why Join VCA Madison? At VCA Madison Animal Hospital, we believe the front desk is an important part of the medical team. We are looking for someone who wants to become part of a supportive hospital, build relationships with our clients, and help us provide a great experience from the first phone call through the end of the visit. Benefits may include: Starting pay of $18–$22/hour, based on experience 401(k) Generous employee pet care discounts Training and opportunities for professional growth Additional VCA employee benefits based on eligibility If you are dependable, enjoy helping people, love animals, and are looking for a part-time position where you can truly become part of a team, we would love to meet you. Weekend availability is required for this position.
Also on the board Same function, level within a rung
Level
Entry
Salary
$18–$22/hour
Location
Madison, NJ
Occupation
Veterinary Assistants and Laboratory Animal Caretakers
Industry
Veterinary Services
Posted
yesterday