Service Coordinator

Responsibilities: Coordinate and schedule service calls and field technicians Manage communication between customers, clients, field teams and management Follow up on outstanding service requests and ensure issues keep moving Maintain accurate service records, schedules and job information Communicate updates to customers and manage expectations Assist with organizing materials, manpower and site requirements Track open service items through to completion Handle day-to-day administrative tasks within the Service department Proactively identify issues and ensure they are followed up Support the Service Manager / Director with keeping the department organized and running efficiently Experience Previous experience in a service coordination, service administration or construction coordination role Strong communication and customer service skills Excellent organization and follow-up Comfortable managing multiple service requests at the same time Able to prioritize and manage your own workload Proactive approach and strong attention to detail Comfortable dealing with customers, field employees and internal teams Construction, glazing, windows, doors or building-envelope experience is beneficial but not essential Strong computer and administrative skills