Epic Analyst, MyChart

Core Responsibilities: Serve as a primary support contact for application end-users; identify issues and resolve them. Design, develop, implement, and maintain the Epic MyChart configuration and workflows. Support all phases of testing and document workflow design. Analyze information technology in clinical work processes and validate impacts to the workflow. Provide day-to-day application support, evaluate and resolve service tickets, implement requested changes, and retrieve data promptly. Collaborate with trainers on application changes and new features to develop documentation and training strategies. Assist with analyzing the impact of information technology in clinical work processes. Participate in on-call rotations and support; attend applicable committees; maintain regular communication with team and participate in weekly project team meetings. Review project status and issues with leadership; become knowledgeable about UHealth policies, procedures, and business operations; adhere to University and unit-level policies and safeguard university assets.

Core Qualifications: Bachelor’s degree in a relevant field Epic MyChart Certification Minimum 3 years of relevant experience Ability to communicate effectively in both oral and written form Ability to maintain effective interpersonal relationships Ability to recognize, analyze, and solve a variety of problems Ability to lead, motivate, develop, and train others Proficiency in computer software (e.g., Microsoft Office) Commitment to the University’s core values Any appropriate combination of relevant education, experience and/or certifications may be considered The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination under Federal law. Additional information is available. Job Details Job Status: Full time

Employee Type: Staff Pay Grade: H13

Seniority level: Mid-Senior level

Employment type: Full-time Job function: Health Care Provider Industries: Higher Education