IT Support Specialist

IT Support Specialist A globally recognized legal organization with a strong international footprint and highly sophisticated, data-driven systems is seeking an IT Support Specialist to join its technology and operations function. This role serves as a high-touch support partner to business leadership, executives, and regional stakeholders, ensuring seamless end-user technology experiences across multiple offices and jurisdictions. In this position, you will provide white-glove executive support while also collaborating with infrastructure, security, and IT operations teams to maintain and enhance enterprise desktop environments in a fast-paced, global setting. IT Support Specialist Location: San Francisco (Hybrid)

Serve as the primary point of contact for executive and end-user desktop support, delivering white-glove service to senior leadershipProvide hands-on support for hardware, software, AV systems, and conference room technologiesTroubleshoot and resolve complex technical issues across Windows and macOS environmentsManage ticket queues, prioritize incidents, and ensure timely resolution aligned with SLAsCoordinate with infrastructure and security teams to support system updates, deployments, and endpoint managementDocument processes, troubleshooting steps, and knowledge base articles to improve support efficiencySupport onboarding/offboarding processes, including device provisioning and access setupWhat We're Looking For: Strong experience providing white-glove / executive-level desktop support in a professional environmentExcellent communication skills with the ability to interact effectively with both technical and non-technical stakeholdersProven ability to manage multiple priorities and deliver high-quality support under pressureExperience with enterprise tools such as Active Directory, Microsoft 365, endpoint management platforms, and ticketing systemsStrong attention to detail, ownership of issues, and commitment to delivering a high-end user experienceExperience supporting global or enterprise-scale environments is a plus