Field Service Technician

About the role: This is a lab-based technical role. You'll spend most of your time in our Livingston facility repairing and refurbishing instruments, supporting our field service engineers remotely while they're on-site with customers, and managing spare parts to keep our instruments running. Occasional travel, typically for preventive maintenance visits, rounds out the job, but this is not a road warrior position. If you like solving problems at the bench, owning your work, and being the person the field team calls when they're stuck, this is a good fit.

What you'll do: • Diagnose, repair, and refurbish instruments, modules, and electronic circuit boards in our Livingston lab• Provide remote technical support by phone, email, and video to customers and to our field service engineers• Manage spare parts: track inventory, process return merchandise authorizations (RMAs), prepare and ship parts and loaner units• Perform preventive maintenance and occasional on-site service at customer sites (roughly 15–25% travel, mostly domestic)• Document all service work accurately in service reports, logs, and our ticketing system• Support instrument setup, testing, and validation in our demo lab• Help maintain service documentation and troubleshooting guides What we're looking for• An associate’s or bachelor’s degree in electronics, electrical engineering, biomedical engineering, or equivalent hands-on experience• At least one year of experience servicing electronic, electromechanical, or scientific instrumentation• Comfortable with schematics, multimeters, oscilloscopes, and board-level troubleshooting• Strong written and verbal communication skills in English — you'll be documenting your work and walking engineers through fixes remotely• Organized and detail-oriented, particularly around parts tracking and service records• Able to work independently and as part of a small, collaborative, multicultural team• Valid driver's license and passport, with the ability to travel occasionally• Must be authorized to work in the USNice to have• Experience with laboratory or analytical instrumentation (electrophysiology, microscopy, liquid handling, robotics)• Familiarity with fluidics, pneumatics, or precision motion systems• Experience with a customer relationship management (CRM) system or field service ticketing platform To apply Send your CV and a brief cover note to.