Lifecycle Growth Marketing Senior Manager - Onboarding

Lifecycle Growth Marketing Senior Manager - Onboarding Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love. Join our team, and help us shape the future of anime! Core Areas of Responsibility Set the Onboarding AgendaDefine and lead the end-to-end onboarding and early-tenure strategy, using retention from initial sign-up as a primary measure of success and a driver of long-term customer value. Create a proactive, signal-based operating model that continuously advances the strategy through quantitative analysis, experimentation, fan insights, and business priorities. Orchestrate Personalized Fan Journeys. Design and scale personalized lifecycle journeys that adapt to each fan's stage, interests, viewing activity, engagement level, and behavioral patterns. Use recommendations, messaging, and contextual experiences to meet fans where they are, drive immersion, deepen content discovery, and strengthen repeat viewing and fandom habits. Identify and prioritize high-value actions across fans and subscribers—including viewership and behavioral signals—and translate them into customized experiences that are relevant, timely, and designed to move measurable business outcomes. Scale Personalization Through Braze & Orchestration Own the strategic development of sophisticated journeys in Braze across push, email, SMS, in-app messages, Content Cards, WhatsApp, and MMS.Establish operating standards for segmentation, personalization, real-time triggers, orchestration, testing, and quality assurance, partnering with Lifecycle Operations and Automations teams to scale execution with discipline. Turn Data, AI & LLMs Into Growth Decisions Define a rigorous, quant-focused measurement and optimization framework across retention, engagement, viewership, high-value actions, habituality, show diversity, and other business-critical outcomes. Partner with Analytics and Data Science to use AI- and LLM-enabled analytics and query tools to explore journey and campaign performance, identify trends and opportunities, validate insights and incrementality, and translate learnings into scalable lifecycle optimization strategies that improve targeting and timing. Lead End-to-End Growth Initiatives & OKR Delivery Own growth initiatives end-to-end—from framing the business problem and opportunity, through strategy, execution, measurement, and iteration. Identify and prioritize growth opportunities that increase the speed, quality, and effectiveness of lifecycle execution, helping the organization meet and exceed OKRs. Bring a decisive bias for action to ambiguous, cross-functional challenges while maintaining rigor in prioritization, analysis, decision-making, and delivery. Align Global Strategy Across the Organization Lead alignment across Product, Engineering, User Acquisition, Go-To-Market, SVOD Strategy, Creative, Brand, Analytics, Marketing Operations, Content & Programming, and regional teams to deliver a unified subscriber experience. Shape global and regional strategies with stakeholders across markets, improving performance through culturally relevant messaging, recommendations, and journey customization. Represent lifecycle strategy in matrixed initiatives, connecting customer behavior, business priorities, and execution across the organization with clarity and influence. Build Capability Through Team & Agency Leadership Develop and lead a high-performing early-tenure lifecycle team, creating clarity of ownership, high standards, and a culture of continuous improvement. Direct external agency partners supporting design, copy, operations, and QA workflows, with clear expectations for creative quality, operational rigor, and efficiency.

LifeAtCrunchyroll #LI-HybridThe Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll's Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.