summit tech partnersBrooklyn, NY
Field Services Engineer
Field Services Engineer
Field Services Engineer
summit tech partnersBrooklyn, NY
7 days ago
Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer Systems Engineers/Architects
Computer Systems Design ServicesOther Computer Related ServicesCommercial and Industrial Machinery and Equipment Repair and Maintenance
Apply for this role (opens in a new tab)Field Services Engineer
Location: New York, NY (Onsite with local travel to client locations)
Job Type: Contract-to-Hire
Work Authorization: Must be authorized to work on a W2 basis. No C2C, CTH, or sponsorship available.
Overview:
We are seeking a Field Services Engineer to provide onsite technical support for end users across client environments in the New York City area. The ideal candidate will have prior experience working for a Managed Service Provider (MSP) and possess strong troubleshooting skills across desktop, mobile, infrastructure, and networking technologies.
Required Qualifications:
- 1-3 years of end-user support experience
- Previous Managed Service Provider (MSP) experience required
- Strong customer service and communication skills
- Experience supporting Windows desktop environments
- Working knowledge of Active Directory administration
- Experience with VMware virtualization technologies
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, routing, and switching
- Experience supporting and troubleshooting Android and iOS devices
- Ability to diagnose and resolve hardware and software issues
- Experience with desktop, laptop, printer, and peripheral support
Responsibilities:
- Provide onsite and remote technical support to end users
- Troubleshoot hardware, software, networking, and connectivity issues
- Configure, deploy, and maintain desktop and mobile devices
- Support Active Directory user administration and access management
- Assist with VPN connectivity and remote access solutions
- Escalate and track issues through resolution
- Travel to client locations throughout the NYC area as needed
- Deliver exceptional customer service while managing multiple support requests
Preferred Qualifications:
- Experience supporting multiple client environments
- Exposure to virtualization technologies such as VMwareKnowledge of Microsoft infrastructure and enterprise environments
- Strong problem-solving and documentation skills
Keywords: Field Services Engineer, Desktop Support, MSP, Active Directory, Windows Support, VMware, Networking, VPN, End User Support, Hardware Support, Software Support, Mobile Device Support, NYC.
Also on the board Same function, level within a rung
Level
Senior
Location
Brooklyn, NY
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
7 days ago