Field Service Engineer

Company: Visco Tec America Inc. Job Title: Field Service Engineer Assigned to: Technical Department

Responsibilities: • Perform equipment installations, commissioning, and system integration at customer sites • Conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) • Provide on-site and remote technical support, troubleshooting, and customer training • Assist customers during production start-up and process optimization • Support the Technical Department with repair and assembly tasks when not traveling • Deliver clear technical documentation, reports, and service notes • Collaborate with colleagues in Germany and within the U.S. team for complex issues • Maintain strong customer communication and ensure professional representation of Visco Tec

Education requirements: Associate degree or higher in a technical field or engineering. 2 to 4 years’ experience in mechatronics, automation, or electrical/mechanical service and commissioning preferred. Must have strong hands-on technical and troubleshooting skills. Skills and personality traits: • Hands-on, detail-oriented, and organized • Strong mechanical and electrical aptitude • Excellent communication and customer interaction skills • Self-starter who enjoys travel and working independently • Flexible and professional in diverse environments • CAD/Solid Works experience a plus but not required

Location: Satellite Office in San Diego, CA 10% Main Office in Kennesaw, GA

Work Schedule: The position involves a standard 40-hour workweek. Regular travel up to 50% within North America is required for installations, commissioning, and customer support. When not traveling, the role includes in-house technical work and support. Seniority Level Mid-level Industry Machinery Manufacturing Automation Machinery Manufacturing Employment Type Full-time Job Functions Field Service & Installation Commissioning Technical Support & Training Mechatronics Electrical & Mechanical Service