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Shop Service Supervisor, San Antonio

Shop Service Supervisor, San Antonio

terexSan Antonio, TX

3 days ago

First-Line Supervisors of Mechanics, Installers, and RepairersFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Production and Operating Workers
Commercial and Industrial Machinery and Equipment Repair and MaintenanceElectronic and Precision Equipment Repair and MaintenanceGeneral Automotive Repair
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Shop Service Supervisor
Location: San Antonio TX
Schedule: OnsitePOSITION SUMMARYThe Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base. The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. Candidate preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation.
What you'll do:
  • Job Planning
  • Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support
  • Ensure professionalism and a high customer service standard
  • Expedite service orders and calls, if necessary
  • Sell repairs and follow up work
  • Track and follow up on leads brought in by field operatives (technicians and inspectors)
  • Develop quotes in a timely manner
  • Schedule preventive maintenance and repair activities on equipment
  • Resolve customer issues and complaints
  • Complete, process and route appropriate paperwork
  • Provide a high level of communication with both Customer and Office
  • Perform service work to assist with overflow and emergencies, as needed.
  • Source difficult to find parts
  • Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs
  • Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order
  • Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians' equipment and vehicles and record the results.
  • Enter data into SAP database as necessary and utilize MS Office applications
  • Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones
What you'll bring:
  • High school diploma or GED1+ year of lead/supervisor experience 2+ years of mechanical experience with heavy equipmentWORK ENVIRONMENT CONSIDERATIONS:Work various environments and working conditions depending on assignment
  • Working at heights & some heavy lifting
  • Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating
  • May travel to and from customer sites periodically using company vehicle and may periodically require overnight travel
Salary: Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to a base salary, this position is eligible for a performance bonus.
Why join us:
  • We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.
  • Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
  • Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
  • We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
  • We are committed to helping team members reach their full potential.
  • Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
  • We offer competitive salaries, Team Member bonus, healthcare, paid holidays, 401K, life insurance, LinkedIn Learning.
  • About Terex:
  • Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction.
  • The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Also on the board Same function, level within a rung

Level

Mid

Location

San Antonio, TX

Occupation

First-Line Supervisors of Mechanics, Installers, and Repairers

Industry

Commercial and Industrial Machinery and Equipment Repair and Maintenance

Posted

3 days ago

Apply for this role (opens in a new tab)