Office Assistant

Schedule: Full-Time | Monday-Friday | 40 Hours per Week

Pay: $17.00 - $20.00/HR

Duties: Ensure patient flow remains smooth, friendly, and efficient throughout the day. Open and close exam lanes and prepare rooms for patient appointments. Clean lenses and sanitize equipment between patient visits according to office protocols. Collect patient medical history and accurately enter information into the Compulink system. Monitor and maintain equipment, coordinating service and repairs when needed. Review fee sheets and patient records to ensure all information is complete and accurate. Perform monthly inventory counts for ProKera, Tear Cards, Lipi activators, and other office supplies. Assist with front desk and reception responsibilities, including scheduling appointments, answering phones, and verifying insurance coverage. Order contact lenses through approved vendors and resolve ordering discrepancies as needed. Receive, organize, and distribute contact lens shipments. Monitor backordered contact lens orders and coordinate trial lens availability for patients. Order stock trial lenses and maintain inventory of contact lens supplies. Maintain accurate contact lens lists, including product numbers and pricing. Train new contact lens wearers on insertion, removal, care, and maintenance procedures. Generate and review non-dispense list reports as required. Process monthly contact lens returns to vendors. Maintain accurate records and provide excellent customer service to patients and team members. Support daily office operations and assist with administrative tasks as needed.

Qualifications: Previous medical office, healthcare, ophthalmology, optometry, administrative assistant, receptionist, or customer service experience preferred. Strong customer service and patient care skills. Excellent communication and interpersonal abilities. Experience with electronic medical records (EMR/EHR) systems; Compulink experience is a plus. Strong computer skills and proficiency with Microsoft Office applications. Ability to multitask and manage responsibilities in a fast-paced healthcare environment. Strong attention to detail and accuracy. Ability to maintain confidentiality and handle sensitive patient information. Experience with appointment scheduling, insurance verification, and patient intake preferred. Inventory management and ordering experience is a plus. Strong organizational and time-management skills. Dependable attendance and professional demeanor required. What does Express offer to you? Weekly paychecks!

Address: 1033 W College Ave STE 100 Appleton, WI 54914 Email - jobs.appletonwi@expresspros.com