User Engagement Lead

Responsibilities: Plan and lead a sustained external UMLS user-engagement program, including outreach strategies, engagement priorities, participant recruitment, interview/listening-session plans, and supporting materials. Identify and engage a representative range of UMLS users and stakeholders, including users of UMLS data, terminology resources, APIs, mappings, and related Health IT standards and services. Conduct and facilitate interviews, listening sessions, and other structured engagements to understand user workflows, use cases, needs, pain points, dependencies, and perspectives on UMLS data structures, formats, functionality, and complexity. Document user use cases and feedback in a consistent, traceable manner, distinguishing observed needs, dependencies, challenges, and requested capabilities. Synthesize qualitative findings across engagements to identify recurring themes, patterns, differences among user communities, and potential areas for UMLS improvement or modernization. Coordinate with NLM staff and technical or terminology subject matter experts to prepare for specialized engagements and accurately interpret technically complex feedback. Maintain ongoing relationships and communications with participating UMLS users, including follow-up questions, validation of findings, and additional engagement as needed. Prepare engagement summaries, findings reports, briefing materials, use-case inventories, and other deliverables that communicate user perspectives clearly to NLM stakeholders. Track engagement activities, participants, findings, open questions, and follow-up actions while protecting participant information and maintaining appropriate documentation. Support development and refinement of repeatable methods, templates, and processes for continued UMLS user engagement.

Experience: Required Knowledge / Skills Experience planning and conducting user research, stakeholder engagement, customer discovery, interviews, listening sessions, or comparable qualitative research activities. Ability to engage technical and non-technical users, ask effective follow‑up questions, and translate discussions into clear use cases, findings, and actionable themes. Experience recruiting and coordinating external participants and managing multiple engagements, schedules, follow‑up activities, and deliverables. Strong qualitative analysis, synthesis, documentation, facilitation, and written and oral communication skills. Ability to understand technical data products and workflows sufficiently to investigate user dependencies, data structures, formats, functionality, and complexity. Preferred Knowledge / Skills Familiarity with UMLS, biomedical terminology, controlled vocabularies, or related Health IT data products and standards. Experience engaging technical user communities such as terminology users, informaticians, developers, data engineers, researchers, or health information professionals. Familiarity with interoperability, terminology mappings, APIs, FHIR, or other Health IT data‑exchange concepts. Experience supporting modernization, product discovery, service improvement, or user‑centered design initiatives involving complex data products. Education BS-level or higher education in health informatics, biomedical informatics, information science, library and information science, public health, social science, user research, communications, healthcare, or a related field, or equivalent experience. This position is remote‑eligible. Benefits and Salary We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement. We offer a competitive salary commensurate with experience. Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Black Canyon Consulting’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability. A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.